FAQs


  • What is the difference between u-part, closure, and frontal units?

U-part units are wigs with a u-shaped opening, where your natural hair is required to be left out. These are comparable to a sew-in, but can be removed. They can be secured down by combs sewn throughout the unit, or can be sewn down.

Closure units are wigs made with 4x5 lace closures, and require no natural hair to be left out. These units give the option to have a left, right, or middle part, and are secured by an elastic band sewn throughout the unit.

Frontal units are wigs made with 13x5 lace closures, require no natural hair to be left out, and give the illusion of a natural hairline which allows you to part anywhere on the front hairline. These units are secured by an elastic band sewn throughout the unit.

  • How will the unit fit securely on my head?

All units are made to fit each individual client by using the measurements they provide. Also, an elastic band is sewn throughout the inside of all closure and frontal units which allows the unit to fit comfortably and securely. U-part units are made with combs sewn throughout the inside of the unit, or can be sewn down.

  • How do I care for my bundles/wig?

Hair and wigs should be co-washed every two weeks with a moisturizing conditioner of your choice, and washed with shampoo every 4 weeks (or when needed)

When drying our bundles/wigs, it is best to air dry to maintain the luster and curl/wave pattern.

  • What type of caps are used?

All units are made with wig caps, which allow clients' natural hair to breath while wearing the unit. These caps are perfect for those who enjoy working out.

  • How do I measure my head?

Please refer to our "Measuring Your Head" page.

  • Do you provide coloring services?

Yes, there is a custom color section where you can upload a picture of your inspiration or details.

  • How many bundles are needed for a wig?

2 bundles are recommended for units made with lengths 14" or shorter.

3 bundles are recommended for units made with 16"-22".

4-5 bundles are recommended for units made with 24" and longer.

  • I am providing my own hair. Where do I mail my hair for my wig?

24206 Bar Kay Ln

Hockley, TX, 77447

  • Are pickups/drop offs available?

No, all units and hair are required to be shipped via USPS. No exceptions.

  • How long does it take for my unit to be finished?

Regular production time is 14 business days after order has been placed.

Rushed services (7-day production time with overnight shipping) can be purchased for an extra fee.

  • How long does it take for my order to ship after production is finished?

Domestic Shipping (U.S.): 3-5 business days

International Shipping (outside the U.S.): 6-10 business days

Overnight Shipping (U.S. only): 1-2 business days (for an additional fee)

  • What is your refund/return policy?

Monaé Beauté ensures our clients and customers that we will provide quality services and products for each customer.

Due to the nature of our products, we DO NOT allow returns or refunds.